Returns & Refunds

We want you to love what you ordered. If something isn't right, here is how returns work.

Your 30-day return window

You can return any unworn, unwashed item with its original tags within 30 days of delivery. This is in addition to your statutory right to cancel under the Consumer Contracts Regulations 2013, which gives you 14 days from delivery to tell us you want to cancel, and a further 14 days to send the item back.

How to start a return

  1. Email us at supportbelgraveclub@gmail.com with your order number and the item(s) you'd like to return.
  2. We'll reply within 2 working days with the return address and instructions.
  3. Pack the item securely with its tags attached and keep your proof of postage.

Refunds

Once we receive your return (or proof that you've sent it), we'll refund you within 14 days to your original payment method. If you cancel your whole order within the statutory period, we'll also refund the standard delivery charge you paid.

Unless the item is faulty or we sent the wrong item, the cost of sending a return back to us is paid by you. We may reduce a refund if an item has been worn or handled beyond what's needed to check it.

Exchanges

Wrong size? Your first size exchange on each order is free — just email us and we'll arrange it.

Faulty or incorrect items

If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery with a photo. We'll offer a free replacement or a full refund, including delivery costs, and cover the return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

Questions

Email supportbelgraveclub@gmail.com — we're happy to help.